Privacy Policy

Effective Date: April 18, 2025

My Coach Ray, LLC and Raymond Ciafardini, Jr. ("we," "us," or "our") value your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you engage with our services, including coaching sessions, hypnosis, group programs, live events, and online interactions.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Name, email address, phone number, and mailing address

• General demographic or professional details

Service-Related Information

• Coaching check-ins, intake forms, progress notes

• Session recordings, messages, or communications via Slack or similar platforms

Technical Information

• IP addresses, device types, and browsing behavior from website use

Payment Information

• Processed securely through trusted third-party platforms (e.g., Stripe)

2. How We Use Your Information

We use your information to:

• Provide coaching, hypnosis, and personal development services

• Deliver personalized feedback, resources, and ongoing support

• Schedule sessions, send reminders, and manage your program experience

• Generate summaries, templates, or notes using secure AI tools

• Improve the quality of our services

• Respond to inquiries and communicate updates

• Comply with legal obligations and maintain business records

3. Third-Party Services

We work with trusted third-party providers to help deliver and enhance our services. These may include platforms for:

• Payment processing

• Scheduling and communication

• Data storage and file management

• AI-assisted tools for content generation, transcription, or summaries

All service providers operate under confidentiality agreements and are required to meet high standards of data protection.

4. Recordings & Use of AI Tools

• Certain calls—including coaching sessions, discovery calls, group classes, or events—may be recorded (audio and/or video) to support your experience and improve service delivery. Recordings may be processed using AI tools to generate session summaries, insights, or personalized resources.
• Recordings are stored securely and are not shared publicly unless explicitly stated. If you prefer not to have a specific call or portion recorded, please notify us in advance. Otherwise, participation indicates your consent to being recorded and to the use of AI-assisted tools for internal purposes.
• If participating in group settings, please be aware that your voice, likeness, or comments may be visible to other participants. Use discretion when sharing personal information in group environments.

5. Data Protection

We take your data seriously. We use industry-standard safeguards including:

• Encrypted storage

• Two-factor authentication (2FA) for system access

• Secure platforms for email, files, and communication

Despite these efforts, no system can guarantee absolute security.

6. Cookies and Tracking

Our website may use cookies or similar technologies to improve your experience and monitor performance. You may disable cookies in your browser settings if you prefer, though some features may be affected.

7. Managing Your Information

If you’d like to view, update, or delete any of your personal information—or if you have questions about how your data is used—please email Ray@MyCoachRay.com. We're committed to being transparent and respectful in how we handle your data.

8. Data Retention

We retain personal information as long as necessary to:

• Support your participation in services

• Fulfill business and legal obligations

• Maintain accurate records

9. Changes to This Policy

This Privacy Policy may be updated from time to time. Revisions will be posted on this page with the new effective date. Continued use of our services indicates your agreement to any updates.

10. Contact Information

Raymond Ciafardini, Jr.
📧 Ray@MyCoachRay.com